Care for your coworkers, chat with empathy
How effective is this chat?
Good question
Problem/Question
Context
Expectation
Threading
Every thread has it’s own context
First message defines context
Reuse threads
Tips for users
Read the room name/topic
Search for threads with similar issues
Start a new thread if no similar issue
Don’t distract people unnessesarily
Provide full context in first message
Use the support rooms for support!
Don’t use @all
unless you’re the owner of the room,
informing your users
Tips for room owners
Use informative room name/topic, including
Context of room (eg. opex list)
Who to contact for support
Provide support only in the support rooms